Return & Exchange Policy

Confidence in Every Purchase

Luxury Time NYC is committed to your complete satisfaction with every luxury timepiece. Our straightforward policy ensures a seamless process if your watch doesn’t meet expectations, backed by our Diamond District standards of transparency and care.

Return Eligibility

Timeframe: Initiate returns or exchanges within 7 days of delivery.
Condition: Watches must be unworn, unaltered, and in original condition with all packaging, accessories, boxes, papers, and documentation included.
Exclusions: Special orders, custom pieces, engraved items, sourced watches, sale/promotional purchases, or "Price on Request" items are non-returnable.

An unpacking video is mandatory for high-ticket items to verify condition upon receipt — required for claims of damage, missing parts, or inaccuracies.

How to Initiate a Return or Exchange

Contact Us: Reach our team via phone, email, or form with your order number and reason. We’ll issue a Return Merchandise Authorization (RMA) number promptly.
Pack Securely: Repackage in original materials, include all items, and label clearly with the RMA.
Ship Back: Customers cover return shipping; use insured carriers like FedEx for security. A 5% restocking fee applies to all returns/exchanges.

Refund & Exchange Processing

Refunds process within 5-7 business days after inspection and verification. Original shipping fees are non-refundable. Exchanges swap for equal value items if available; restocking fee still applies.

For authenticity concerns, contact us immediately — our 100% guarantee stands firm.