Frequently Asked Questions
How do I purchase a watch from Luxury Time NYC?
For in-stock items, add to cart and checkout securely. Price on Request or Special Orders require contact via email, phone, or form — our Diamond District team guides you seamlessly.
Do you offer discounts on watches?
Competitive wholesale pricing is standard. Wire transfers avoid card fees for optimal value — inquire for your best price on Rolex, Patek Philippe, or beyond.
Do you accept offers on watches?
Select models welcome offers via "Ask a Question" or direct contact. Our experts respond promptly with market-aligned proposals.
What payment options do you accept?
Wire transfers, major US credit cards, PayPal, Venmo, and Affirm financing — all processed with 256-bit SSL security.
Why haven’t I received an order confirmation?
Confirmations arrive within 12-48 hours post-payment verification. We contact you once processed.
Why was my order cancelled with a refund?
Payment issues trigger cancellation. Our team reaches out to resolve or suggest alternatives.
Are all your watches 100% authentic?
Absolutely — every timepiece undergoes rigorous in-house authentication with full guarantee. Non-authentic claims receive immediate full refunds.
Are pre-owned watches serviced?
Yes, all undergo inspection and servicing by certified watchmakers or brand centers for optimal performance.
Do watches include box and papers?
Most feature original boxes and papers unless noted. Listings show exact inclusions with detailed photos.
Do watches come with original bracelet links?
Yes, unless specified otherwise — full original links included for bracelet models.
Are photos of the actual watch?
Inventory photos represent exact pieces where possible. Request specific images or FaceTime viewing for precision.
Do watches have original serial numbers?
Every watch includes its original serial number — we reject and never sell without for traceability.
How do you ensure authenticity?
Expert watchmakers apply multi-step verification, including disassembly when needed, confirming genuineness before offering.
What warranty do you offer?
2-year Global Luxury Time Warranty covers manufacturer defects on every purchase.
How fast is shipping?
Same-day for in-stock (Mon-Fri). Free insured FedEx Ground/2-Day over $500; overnight available.
Do you have a physical store?
Yes, Diamond District showroom (15 W 47th St, NYC). Book private appointments; we serve global clients online too.
What is your return policy?
7-day exchanges (5% restocking fee); full details on Returns page plus 2-year warranty.
What is your return policy?
Contact via email/phone/form for RMA. Securely repack per policy instructions.
How do I reach support?
24/7 via phone (917-409-5797), email (luxurytimenyc@gmail.com), or contact form — prompt responses guaranteed.
How can you offer such competitive prices?
Independent operation avoids authorized dealer restrictions, sourcing directly for wholesale-to-retail value.
What is an “Authorized Dealer”?
Brand-partnered retailers with pricing limits. We offer flexibility and better value without constraints.
How do you source your watches?
Curated from trusted wholesalers, trade shows, authorized channels, and private collections — all authenticated.