Our Commitment to Excellence

Luxury Time NYC stands firmly behind every timepiece with a comprehensive 2-year Global Luxury Time Warranty. If your watch experiences a manufacturer's defect within this period, we repair or replace it at no cost to you — honoring our dedication to quality and trust established in New York’s Diamond District.

For issues like inaccurate timekeeping, contact our team immediately by phone or email. A certified specialist will guide you through secure shipping instructions for prompt evaluation and resolution.

What’s Covered

This warranty applies exclusively to defects in materials or workmanship present at the time of purchase. Eligible repairs or replacements ensure your investment performs flawlessly, reflecting our rigorous standards for pre-owned luxury watches from Rolex, Patek Philippe, Audemars Piguet, and beyond.

We prioritize swift service, leveraging our expert watchmakers to restore authenticity and precision without compromising value.

What’s Not Covered

• Standard wear-and-tear from everyday use, including scratches on cases, crystals, bracelets, bezels, crowns, or clasps.
• Physical damage from impacts, misuse, or external forces.
• Loss of stones, gems, or settings.
• Unauthorized modifications, third-party repairs, or improper handling void the manufacturer's guidelines.
• Water damage, even on water-resistant models — crowns must remain fully screwed down; only proven factory defects qualify.
• Shipping costs to our facility.

Risk-Free Confidence

Our warranty extends to all clients worldwide, embodying three decades of serving collectors with transparency and reliability. Paired with our 100% Authenticity Guarantee, 7-day exchanges, and 24/7 support, every purchase is protected. Luxury Time NYC delivers not just watches, but enduring peace of mind. Contact us anytime for guidance.