Luxury Time NYC

Yes. Every watch we sell undergoes a rigorous multi-point inspection and authentication process conducted by our in-house experts. Each piece is backed by our Authenticity Guarantee, ensuring you never have to worry about counterfeits or replicas.

For additional peace of mind, you may also verify authenticity at any brand-authorized retailer.

Luxury Time NYC offers a curated selection of timepieces from over 10 leading luxury and premium brands, covering a wide range of models.

If you don’t see a particular brand or model on our website, that doesn’t mean we don’t carry it—simply contact us, and we’ll be happy to assist.

Absolutely. Every timepiece purchased from Luxury Time NYC includes a 2-Year Global Luxury Time Warranty.

Some models—particularly unworn or like-new pieces—may also include the original manufacturer’s warranty.

Warranty details vary by watch, so please refer to the product description or visit our Warranty page under Store Policies for complete information. Our team is always available if you need personalized guidance.

Yes. Our dedicated support team is available 24/7 to assist with product questions, order updates, sourcing requests, or any watch-related inquiries.

Prefer real-time assistance? We’re happy to connect via FaceTime, WhatsApp, video call, or simply a quick message. We’re always just a text away.

Yes. Our concierge team specializes in watch sourcing. With access to a large private network of suppliers, collectors, and hundreds of dealers in the Diamond District, we can locate virtually any luxury watch available on the market—often at highly competitive prices.

If the watch exists, we can get it.

If you’re not fully satisfied with your purchase, you may request an exchange within 7 days, provided the watch has not been worn, sized, or altered in any way.

A restocking fee may apply.

For full details, please review our Return & Refund Policy located under Store Policies at the bottom of our website.